Refund Policy

This Refund Policy applies to paid subscriptions to the Liniora platform and should be read together with our Terms of Service.

1. Paddle is our merchant of record

All paid Liniora subscriptions are billed and processed by Paddle.com Market Limited("Paddle"), which acts as the merchant of record and reseller for our subscription plans. This means your purchase, invoice, and any refund or chargeback is handled under Paddle's Buyer Terms, not directly by Liniora. Paddle's terms control where they differ from anything below.

2. General policy: fees are non-refundable

Except as described in this policy, as required by applicable law, or as provided under Paddle's Buyer Terms, subscription fees are non-refundable, including for partial billing periods, unused seats, or unused AI actions. Canceling a subscription stops future renewals but does not refund the current billing period — you retain access to paid features until the end of the period you already paid for.

3. Plan changes and downgrades

If you downgrade your plan or reduce your number of seats, the change applies at your next renewal; we do not issue partial refunds for the remainder of a billing period you already paid for. If you upgrade mid-cycle, Paddle prorates the difference automatically at checkout.

4. When we will consider a refund

We will consider a refund, at our discretion, in cases such as:

• A duplicate charge for the same billing period;
• A proven billing error on our part (for example, being charged for a plan or seat count you did not select);
• A charge made after you had already canceled and received confirmation of cancellation; or
• Any refund or withdrawal right that applicable law grants you and that cannot be waived.

Nothing in this policy limits any statutory right to a refund or withdrawal that applies to you and cannot be waived by contract.

5. How to request a refund

Email support@liniora.com with your organization name, the email address on the account, and the reason for your request. We will review it and respond within a reasonable time. Because Paddle processes the underlying transaction, an approved refund is issued through Paddle and may take a few business days to appear, depending on your payment method and bank.

6. Chargebacks

Please contact us before filing a chargeback with your bank or card issuer — most billing issues can be resolved faster directly with us or with Paddle. Accounts with an open chargeback may be suspended while it is investigated.

7. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be posted here with an updated "Last updated" date.

8. Contact us

Billing questions can be sent to support@liniora.com. General questions about these terms can be sent to legal@liniora.com.